Volunteers are an integral part to many non-profit organisations, but as with all relationships, things don’t always go smoothly.
To help charities deal with and manage conflict, NSW Volunteering have recently released a Conflict Resolution Toolkit. The online kit aims to help organisations:
• Understand what conflict is;
• Learn how you can deal with conflict and;
• Find additional assistance to resolve your conflict
The toolkit forms part of a new trial service which focuses on helping with mediation between volunteers and organisations. As the toolkit suggests, “conflict can be challenging, but it can also be of benefit, and we can learn from it.”
For more information, you can find the Conflict Resolution Toolkit here.